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terms & conditions

We kindly request that you carefully review and fully comprehend the terms on which The Medispa Clinic provides services to its clients prior to booking any treatments or procedures. *It is important to note that we are The Medispa Clinic and Medispa. We are NOT affiliated with any other organisation that may use similar terminology or branding.

  1. Deposit and Cancellation Policy

Booking a consultation: – Should you need to cancel or reschedule we kindly ask that you call us 48 hours before your appointment. This allows us to manage our diaries and offer the appointment time to another patient.

Booking Single treatments or chargeable consultations: – We take a non-refundable deposit of £250/£500 for all our single treatments and courses, when you attend the deposit will be deducted from your treatment cost. Failure to give the full notice will result in the deposit being taken by the clinic. This allows us to manage our diaries and offer the appointment time to another patient.

Booking treatment off a pre-paid value pack: – Should you need to cancel or reschedule we kindly ask that you call us no later than 48 hours before your appointment. Failure to give the full notice will result in the treatment being redeemed by the clinic. This allows us to manage our diaries and offer the appointment time to another patient.

  1. Appointments and Cancellations

All doctors and Practitioners at The Medispa Clinic are trained and approved in accordance with the company’s treatment protocols and therefore The Medispa Clinic does not guarantee continued treatment with a named practitioner. If you are unable to attend your appointment, please contact us immediately on 0161 531 8604 . We will need to know that you wish to cancel 48 hours before your appointment is due. Failure to cancel or rearrange at least 48 hours before your appointment will result in the loss of the treatment or deposit being redeemed. Please note: if you fail to attend or arrive late to your free follow up appointment post treatment you will be required to book a consultation appointment and cover the cost of the consultation and any top up required.

Please arrive for your appointment at least 15 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. The Medispa Clinic will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child will result in the treatment being cancelled and loss of the value pack treatment or deposit. No children under the age of 16 years must be left unattended within the clinic at any time.

We are closely monitoring the current concerns surrounding the coronavirus. We are following government advice and reviewing our policies regularly. For information on the current government advice on the coronavirus please see the government website https://www.gov.uk/government/ publications/coronavirus-action-plan.

We have introduced additional safety measures within the clinics and can assure all our clients that their safety is our main concern. We have assessed any potential impact to our client’s ability to complete courses and have established a clear protocol for extending treatment courses. If you feel that you may be unable to complete your treatment course as prescribed, then please speak with our clinic manager who will be able to advise further. We are sure that our clients will be delighted to know that their treatments are protected and can be completed even if they need to be delayed.

  1. Credit card details, deposits and payments

To secure an appointment for treatment a deposit is required.

For an appointment with a doctor: a deposit of £250 will be charged at the time of booking, in order to secure the appointment.

For an appointment with a nurse or therapist: a deposit of £150 will be charged to your credit or debit card at the time of booking, in order to secure the appointment.

For any subsequent individual treatments up to the value of £350 a deposit of £50 will be charged and for any subsequent individual treatments over the value of £1000, a deposit of £500 will be charged at the time of booking.

Deposits can be used towards payment for treatment only. Should deposits remain unclaimed by the client following twelve months of inactivity The Medispa Clinic reserves the right to withhold the deposit.

These charges will not be applied to clients booking an appointment from their existing value package of treatment.

Prices may vary by clinic.

  1. Courses of treatments

All treatments purchased as a course must be paid for in full in advance of the treatment unless agreed otherwise. All treatment courses must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.

Value packs are only refundable for serious medical reasons which may affect your ability to have treatment. This means, for example, serious medical condition such as a cancer diagnosis. Any refund will only be considered with evidence provided by your treating doctor. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.

  1. Treatment suitability

We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.

  1. Liability

The Medispa Clinic will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of property), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he or she provide The Medispa Clinic with all relevant medical details prior to each treatment. The Medispa Clinic will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and recommendations given to them by, or on behalf of, the medispa regarding the care of a treated area. Nothing in these terms of business shall exclude or limit The Medispa Clinic liability for death or any personal injury resulting from clinic negligence.

 

  1. Your right to complain

The Medispa Clinic endeavours to treat all its clients appropriately, compassionately and fairly. However, if you have an issue with any matter, in relation to your treatment you are entitled to lodge a complaint, either in writing, by telephone on 0161 531 8604 or emailing hello@themedispaclinic.com

The member of staff who initially receives the complaint will convey the details to the Clinic Manager. Where this cannot be resolved immediately, you will receive communication within three working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible usually within 14 working days.

Complaints of a non-medical nature will be handled in their entirety by the Clinic Manager.

If your complaint is treatment related, the matter will be discussed with the relevant practitioner and will require you to attend an additional consultation with that practitioner or an alternative member of the clinic’s team, including the Medical Director or clinic manager. The objective of this is to asses the treated area or provide an explanation or a solution to your concerns. We require this to be within 14 days following your treatment.

You can find out more regarding our Complaints Procedure by requesting a copy from our clinic manager. Read Our  COVID-19 Policy 

Updated June 2024

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